Shipping policy

Shipping Policy

At Calm Cove Kids, we want your order to arrive safely and as quickly as possible. This policy explains how we process and deliver orders within Australia.

Processing Time

Most in-stock orders are processed and dispatched within 1–2 business days, Monday to Friday excluding public holidays.

Some bulky, special-order or supplier-direct items may require additional processing time. Where this applies, we will provide further information on the product page or contact you after your order is placed.

You will receive shipping or tracking information once your order has been dispatched, where tracking is available.

Shipping Rates

Standard shipping is $14.95 Australia-wide for eligible orders under $99.

Eligible orders of $99 or more receive FREE standard shipping.

Bulky, Oversized & Special-Order Items

Some products are classified as bulky, oversized or require specialised freight and may attract an additional delivery charge.

These products may be excluded from our standard flat-rate and free-shipping offers.

Where an additional freight charge applies and is not already displayed at checkout, Calm Cove Kids will contact you to confirm the delivery cost before processing the order. We will not proceed with an additional freight charge without your agreement.

Some bulky or special-order products may be dispatched directly from one of our Australian suppliers or fulfilment partners.

Delivery Timeframes

Delivery times vary depending on your location, the carrier used and the type of product ordered.

Most standard orders are delivered within approximately 5–10 business days after dispatch.

Bulky, regional, remote and supplier-direct deliveries may take longer.

Delivery timeframes are estimates only and may be affected by carrier delays, public holidays, severe weather or peak trading periods.

Tracking Your Order

Where tracking is available, you will receive your tracking details after your order has been dispatched.

Some supplier-direct or specialised freight deliveries may use different tracking systems or delivery arrangements.

Lost or Damaged Parcels

If your parcel appears to be lost or arrives damaged, please contact us at hello@calmcovekids.com.au as soon as possible.

Please include your order number and, for damaged deliveries, photographs of the parcel and product where possible. We will work with you and the relevant carrier or supplier to investigate and resolve the issue.

International Shipping

Calm Cove Kids currently ships within Australia only.