Privacy policy

Last Updated: 14 March 2026

1. Introduction

Welcome to Calm Cove Kids. We are committed to protecting your privacy and handling your personal information in an open and transparent manner. This privacy policy outlines how we collect, use, disclose, and manage your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

This policy applies to all personal information collected by Calm Cove Kids via our website (calmcovekids.com.au), which is hosted on the Shopify platform.

2. What Personal Information We Collect

We collect personal information that is necessary for us to provide you with our products and services. The types of information we may collect include:

• Contact Information: Your name, email address, phone number, and shipping/billing address.

• Order Information: Details of the products you have purchased from us, order history, and payment information (such as credit card details, which are processed securely by our payment gateway and not stored by us).

• Device and Browsing Information: Information about the device you use to access our website, such as your IP address, browser type, and operating system. We also collect information about your browsing behaviour on our site, such as pages visited and time spent on the site. This is collected via cookies and similar technologies.

• Communications: Any information you provide when you contact us with an enquiry, provide feedback, or otherwise communicate with us.

3. How We Collect Your Personal Information

We collect personal information directly from you when you:

• Make a purchase on our website.

• Create an account on our website.

• Subscribe to our newsletter or mailing list.

• Contact us with an enquiry or for customer support.

We also collect information automatically as you navigate through our site, through our e-commerce platform provider, Shopify. For more information on how Shopify handles your data, you can read Shopify’s Privacy Policy here.

4. How We Use Your Personal Information

We use your personal information for the following purposes:

• To fulfil your orders: To process your payments, arrange for shipping, and provide you with invoices and/or order confirmations.

• To communicate with you: To respond to your enquiries, provide customer support, and send you information about your orders.

• For marketing and advertising: With your consent, to send you marketing communications about our products, special offers, and promotions. You can opt-out of marketing communications at any time.

• To improve our store: To analyse how our customers use the site, to improve our products and services, and to optimise our website and marketing campaigns.

• For security and fraud prevention: To screen our orders for potential risk or fraud.

5. Disclosure of Your Personal Information

We do not sell or trade your personal information. We may share your personal information with third-party service providers who assist us in operating our business, such as:

• Shopify: Our e-commerce platform provider.

• Payment gateways: To process your payments securely.

• Shipping and fulfilment partners: To arrange for the delivery of your orders.

• Marketing and analytics partners: Such as Google Analytics, to help us understand how our customers use the site.

We will only disclose your personal information to third parties for the purposes outlined in this policy, and we will take reasonable steps to ensure that these third parties are bound by privacy obligations.

We may also disclose your personal information if required to do so by law.

6. Data Security and Storage

We take reasonable steps to protect your personal information from misuse, interference, loss, and from unauthorised access, modification, or disclosure. Your personal information is stored on secure servers, and we use encryption to protect your payment information.

As our store is hosted on Shopify, your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.

7. Your Rights and Choices

You have the right to access, correct, or delete the personal information we hold about you. You can update your account information at any time by logging into your account.

If you would like to access, correct, or delete any other personal information we hold about you, or if you have any questions or concerns about our privacy practices, please contact us at:

Email: hello@calmcovekids.com.au

8. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on our website.

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